Privacy Policy

Rontec Privacy Policy

Rontec Watford Ltd (“Rontec”, “we”, “us”, “our”) are committed to respecting your privacy rights, we pledge to handle your data fairly and legally at all times.  Rontec is dedicated about being transparent about what data we collect about you and how we use it.

Rontec is one of the leading players in the UK forecourt industry, operating over 240 service stations across England and Wales.

For the purposes of data protection law, Rontec Watford Ltd a company registered in Jersey with company number 108486 and whose registered address is at 13-14 Esplanade, St Helier, Jersey JE1 1BD is the data controller.

This policy applies to data that we collect from you when you visit one of our service stations or go on line and fill in web based forms at www.Rontec.com (”website”).

Amendments and updates to this policy may be made from time to time. Any revisions will be posted on this page, so you will always be aware of what data we collect and how we use that data. Please review this page regularly so that you are aware of any changes.

  1. What data do we collect
  2. How your data is collected
  3. How we use your data
  4. Our legal basis for processing your data
  5. How we keep your information secure
  6. Third parties with whom we may share your data
  7. How long do we keep your data
  8. Your Privacy rights
  9. How to contact us

 

  1. What data do we collect

“Personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect the following types of data:

- your name, age/date of birth and gender;

- your contact details: postal address, telephone numbers (including mobile numbers) and e-mail address;

-your vehicle registration number;

- Details of your interactions with us through our service station(s), our website or through interactions with our customer care team.
– Your image may be recorded at some of our service stations where they use CCTV

- Details of your visits to our website(s) and or apps and which site you came from to our website including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data and the resources that you access.
– Information gathered by the use of cookies in your web browser.  Please see our Cookie policy

 

  1. How your data is collected

We collect your personal data:-

-when you contact us by any means (email, telephone or mail) with queries, complaints etc.

-when you enter one of our prize draws or competitions

-when you fill in any forms for example if an accident happens in store, one of our store operators or sales assistants may collect your personal data.

- when you have given a third party permission to share with us the information they hold about you.

- when you join a Rontec loyalty programme.

- when you use our service stations and shops and they use CCTV systems, your image and vehicle registration number will be collected automatically…  In all locations where CCTV systems are used, signs are displayed notifying you that CCTV is in operation and providing details of who to contact for more information about the scheme.

-when you use our website, we may collect your data automatically using cookies. Please see our cookies policy for more detail on our use of cookies. Our website may include links to third-party sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every site you visit.

- when you engage with us on social media

 

  1. How we use your data

Rontec uses your personal data:-

- to respond to your queries, refund requests and complaints.  Handling the information you send to us enables us to respond in an efficient and prompt manner.  We may also keep a record of this information, to assist us with any future communications you may have with us and to demonstrate how we communicated with you throughout.  We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best customer service

-to provide a user-friendly online experience and to understand how visitors use our website.

- to process your application to operate one of our service stations.

 – To protect our customers, premises, assets from crime and for evidential purposes in the case of an incident or where there has been a complaint. This includes the use of CCTV systems in our service stations. Your data may be disclosed to our store operators for this purpose. We do this on the basis of our legitimate business interests.

- to administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering

  1. Our legal bases for processing your data

The law on data protection sets out a number of lawful bases for which a company may collect and process your personal data. The lawful bases upon which we will process your personal data are:-

Consent

Where you have opted-in to receive information from us, we will collect your personal data and we will process your data in accordance with your consent.

Legitimate interest
In certain circumstances we require your data to pursue our legitimate interest in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests.  For example, where you interact with us by completing a contact form on our website, we may use that information to improve our website and your experience at our service stations. We may also use your purchase history to send you or make available personalised offers.

Legal compliance
If the law requires, we need to collect and process your data.  For example we can pass on details of people involved in fraud or other criminal activity affecting our service stations to law enforcement agencies for the purposes of crime prevention and detection.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

 

  1. How we keep your information secure

We have appropriate security measures to your prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

 

  1. Third parties with whom we may share your data

We sometimes share your personal data with trusted third parties, to help us personalise our offers to you, for fraud management, and to handle complaints. These third parties include our store operators.

- We provide only the information they need to perform their specific services.

- They may only use your data for the exact purposes we specify in our contract with them.

- Should we stop using their services your data held by them will be deleted.

We may disclose and exchange information with law enforcement agencies to comply with our legal obligations.

We may need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible.

We may need to share your personal information with our group companies, which means our subsidiaries and holding companies and any subsidiary or holding company of the same.

  1. How long do we keep your data

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. Where processing is based on your consent, we shall only process your personal data until such time as you withdraw your consent unless we have another lawful basis on which we can continue to process your personal data.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

 

  1. Your Privacy rights

You have the right to request:

  • to request information regarding the personal data that we hold about you and the source(s) of that information. You can request a copy of any personal data we hold about you. This service is usually free of charge, although we have the right to charge a ‘reasonable fee’ in some circumstances;
  • to request that we rectify any inaccuracies in relation to the personal data we hold;
  • in some circumstances, to request the erasure of your personal data or object to the processing of your data;
  • to object to any direct marketing;
  • in some circumstances, to request that your personal data be transferred to you or a new provider if the data is processed automatically;
  • to withdraw consent to us processing your personal data. This will not affect the processing already carried out with your consent; and
  • to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to a person who does not have the right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. How to contact us

If you have any questions that haven’t been covered in this policy or wish to exercise any of your rights in respect of your personal data, please contact Rontec customer care team either on:-

  1. Our contact page (www.rontec.com)
  2. Send us an email customercare@rontec.uk.com
  3. Contact us by telephone 01923 694000
  4. Write to us at
    Rontec
    Meridien House
    69-71 Clarendon Road
    Watford
    WD17 1DS