Operations Support Manager - Fixed Term Contract

(Fixed Term Contract - approx. 15 months) - Full‑time

 

Are you ready to take the next step in your career within a dynamic retail environment? We’re looking for an Operations Support Manager to join our team and play a key role in supporting day-to-day operations and driving business performance.

 

This is a fantastic opportunity to gain valuable experience in a collaborative, supportive environment while working closely with senior leadership.

 

The Role - As an Operations Support Manager, you will:

• Support the Operations Director and field team

• Maintain and develop communication tools, including the company intranet

• Produce reports and analyse data to support senior management decision-making

• Lead and develop the customer care function and team

• Ensure smooth day-to-day operations across both office and field teams

• Work collaboratively with internal departments and external partners

 

Key Responsibilities

• Maintain accurate and up-to-date operational databases

• Produce regular reports and performance insights

• Analyse data to identify trends and recommend improvements

• Ensure systems meet business needs and remain compliant

• Manage customer care and service delivery

• Monitor SLAs and customer satisfaction metrics

• Present performance updates and insights to senior management

• Ensure compliance with Data Protection standards

 

What we’re looking for

• Clear communication skills across multiple teams

• A proactive and supportive approach to working with others

• Ability to manage priorities and meet deadlines

• Comfortable working in a dynamic environment

• Analytical thinking and problem-solving skills

 

You don’t need to meet every requirement to apply, if you’re excited about the role, we’d still love to hear from you.

 

What we offer:

• Competitive Salary

• 25 days annual holiday (in addition to your 8 paid bank holiday days)

• A contributory pension scheme with matching rates.

• Simplyhealth – Cashback Dental and Optician Health plans

• Employee Health & Wellbeing support

 

We are an equal opportunity employer and value diversity across our company. We welcome applications from people of all backgrounds and experiences, and are committed to building an inclusive workplace where everyone feels valued and supported.